Make It Right

“The power of forgiveness is huge; it is really big, and it can save the world.”               Immaculee Ilibagiza You messed up. Perhaps, you did not intentionally make a mistake that caused discomfort or agony to another person. But, you still fumbled. Now, you need to make it right. But, how? We have all witnessed well-known individuals further bungling an already precarious situation while attempting to apologize to the public and to their family for an unfortunate act they have … [Read more...]


“He listens well who takes notes.” Dante Alighieri It is one of those hot August days that we are known for in the deep South. Once again, I am enjoying one of my favorite roles - captain on an offshore fishing trip. The targeted fish is red snapper. Thanks to the regulators, the past limited nine-day red snapper season has been expanded to over forty days. A huge bonus for the recreational fishing population. We are fishing some reefs where we have caught red snapper in the past. … [Read more...]


“The single biggest problem in communication is the illusion that is has taken place.”     George Bernard Shaw As I begin the oral presentation of my thesis, I point to the triangle on my large presentation pad, and say, “If your concept of love is a circle” – then pointing to the circle I continue, “and my concept of love is a triangle, our communication is going to be difficult because of differing definitions of the words we use.” The primary  objective  is to illustrate for my classmates … [Read more...]


“Celebrate what you want to see more of.” Tom Peters “Wow” hollers grandson John (JR to his siblings) as he pulls a strip of paper off of one of his Christmas presents. Even though the contents are not visible, his elevated enthusiasm for the yet to be seen toy is highly contagious to family members engrossed in this scene. Each strip of paper, revealing more and more of the gift, is followed by another “Wow”. Later during the day, in a quieter moment - which is difficult to find on … [Read more...]

Little Sister

“Letters are among the most significant memorial a person can leave behind them.”      Johann Wolfgang von Goethe Seeing the familiar number on my cell phone, I quickly press the button and say, “Hello, Janice.”  She begins, “Hey, Robert.”  (Unfortunately, at this point in my life, I am always a little nervous when answering the phone call from one of my sisters).  I am thinking about the possibility of bad news. It is part of being a certain age. Parents experience this when children call, … [Read more...]

The Most Powerful Words

“Love recognizes no barriers. It jumps hurdles, leaps fences, penetrates walls to arrive at its destination full of hope.” Maya Angelou ‘I love you’ are influential words.  Most of us were introduced to this phrase during childhood. When properly applied in life-giving situations, these three little words are a catalyst for exceptional outcomes.  Conversely, when used in selfish or other negative ways, this phrase can be emotionally hurtful and even destructive. ‘Love’ is not a neutral … [Read more...]

Ross Brown’s Note

“The word that is heard perishes, but the letter that is written remains.” Traditional Proverbs A gentleman is walking down the rustic, creaky-sounding pier as I finish the cleanup task on my boat, now in its lift in the designated boat slip for our condo. As he approaches me, he  introduces himself as Ross Brown, who is  renting a condo in Building F,  located on the eastern edge of our community, across the marina water channel from where we now stand. Ross is looking for help in towing … [Read more...]

Keeping it Real

“Be yourself. Everyone else is taken.”    Oscar Wilde The exceptional person in our world says exactly what they are thinking in any given situation. All of us know at least one person who rarely holds back their thoughts. They stand out. Such a ‘stand out’ is my wife Carol, known by our children and me as someone who “speaks her mind.” Some in our extended family would call it frank speech. While there are times I wish Carol would hold back a few words (sometimes a sentence or two), I … [Read more...]


“Whatever words we utter should be chosen with care, for people will hear them and be influenced by them for good or ill.”    The Buddha “Because I said so!” is a familiar statement – a parental proclamation we heard during childhood and probably have asserted to our own children. Representing a tactic to accomplish compliance without further argument, the request often came at the end of a frustrating conversation with a parent. Do you remember? Perhaps, you were one of the few of us who … [Read more...]


"Complexity is your enemy. Any fool can make something complicated.  It is hard to make something simple.”   Richard Branson Within your organization and family, do you ever want to throw up your hands, exasperated by the complexity of just about everything of importance? Does it seem at times that those surrounding us make things more complicated than necessary?  Perhaps even on purpose? Confucius, the great Chinese teacher and philosopher, commented on such frustrations when he said, “Life … [Read more...]